Water and Sanitary Sewer

The City of Johnston purchases water from Des Moines Water Works and wastewater services are provided by the Wastewater Reclamation Authority. 

Water and sanitary sewer service, maintenance, and billing are handled by the City of Johnston Utility Services Department. Contact the Utility Services Department to begin or end service, or for any other service or billing-related questions. A list of the utility service fees can be found here (PDF). 

Irrigation meters are available for customers who use water that does not go into the sanitary sewer system. 

Payment Options

Monthly bill covering city utilities is mailed around the 1st of the month, payment is due on the 15th. 
  • In Person: Cash, check and credit card payments are acceptable at Johnston City Hall, Monday through Friday from 8 a.m. to 5 p.m.
  • Dropbox: Available 24/7 on the east side of Johnston City Hall.
  • Pay Stations: Payments can be made at Johnston Water Department. To apply, call (515) 727-7772 or see attached forms on the next page. 
  • Automatic Payment: Initiated by the Johnston Water Department. To apply, call (515) 727-7772 or click here (PDF). 
  • Online Credit Card: Available 24/7 - click here to pay online. A processing fee is charged by the credit card company.