Community Survey Results

Throughout March and April 2022, we asked residents to provide positive and critical feedback on a variety of areas within city government, including police, fire, parks, library, public works, communication, and community development. We are proud to report that our city departments consistently rank among the best in the country.

Of the 632 residents surveyed, 90 percent indicated they were very satisfied with the overall quality of life in our community. Ninety-five percent indicated they were satisfied with the overall feeling of safety, which is 27 percent higher than the national average in city quality-of-life rankings.

Below are the reports from 2022 community survey
  • View (PDF) the findings reports with comparisons to 2022 and the U.S. National average
  • View (PDF) results by geocoding for each question
  • View (PDF) responses from the open-ended questions.
City Service Johnston, IA National Average Difference
Overall quality of city services 90% 51% 39%
Quality of customer service from city employees 83% 41% 42%
Cleanliness of city streets 87% 55% 32%
Efforts to proactively detect and deter crime 86% 50% 36%
Maintenance of city streets 69% 51% 18%
The overall feeling of safety in the city 95% 68% 27%
Snow removal from city streets 84% 60% 24%
Quality of police protection 94% 55% 39%
Maintenance of walking and biking trails 81% 63% 18%
Value received from city tax dollars and fees 63% 34% 29%
The survey shows our community rated at or above the national average in 41 areas that were assessed.