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FAQ

Here are the top 7 most-asked questions of our Utility Department:

1. How may we pay our Utility bill?

There is a drop box located inside City Hall's front door, located at 6221 Merle Hay Road, which is open 24 hours a day, 7 days a week.

You may pay by auto withdrawal from your checking or savings account. The ACH form is on the City of Johnston's website. 

You may mail your payment to: Johnston Water Department, PO Box 410, Johnston, IA 50131.

You may e-mail your payment information to , or fax to 515-278-2033. 

The Hy-Vee customer service desk takes payments.

Pay at Price Chopper on a check-free machine at the customer service desk. 

Stop by the Water Department counter at City Hall and pay in person by cash or check.

2. Does the City spray for mosquitoes?  If so, when and for how long?

The city sprays for mosquitoes on Thursday nights in the middle of the night, from the beginning of mosquito season through the end.

3. What are Johnston's current Utility rates? 

Click here to see Johnston's current utility rates.

4. How do we get our garbage and recycling bin fixed if broken lid or cracked?

If your garbage can is broken or cracked, please call Waste Management at 515-265-5267 to let them know what is wrong. They will come out within 3 to 5 business days to fix or swap out your bin. Please place your bin so they can see it from the street.

For damaged recycling bins, call Metro Waste Authority at 515-244-7336 to let them know what is wrong. They will come out within 3 to 5 business days to fix or swap it out.  Please place your bin so they can see it from the street.

5. Why is my utility bill high this month?

A high utility bill could mean you have a water leak.  Leaks can account for 10,000 gallons of water wasted in the home every year. Ten percent of homes have leaks that waste 90 gallons or more per day.  Please read this pamphlet which could help you find a leak in your home. You may also call in to the Water Department, at 515-278-2344, to have them look up your daily usage.  The report can be e-mailed to you for reference on which days were high. 

6. My garbage was missed.  Whom should I call?

Call Waste Management at 515-265-5267 to let them know you were missed on your garbage pick-up day.

7.  My recycling and compost were missed.  Whom should I call?

Call Metro Waste Authority at 515-244-7336 to let them know you were missed.