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Home | Calendar  |  Fees  |  FAQ |  Links

FAQ

All FAQs

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Questions

21. How do I request services, such as sewer and water, be added at my property?
22. I just moved. How do I arrange trash service?
23. Some of my trash won't fit in the garbage container (either because I have too much, or it's too large). What should I do?
24. What day is my trash pick-up?
25. What is the monthly fee for garbage service?
26. What is the recycling schedule for my neighborhood?
27. What payment options are offered for paying my utilty services bill?
28. What should I do with my yard waste?
29. Has my community adopted the guidelines?
30. How can I get alerts when I am at work or in my house?
31. What should I do when I hear the sirens?
32. When are the sirens tested?
33. Why can t I hear the sirens in my house?
34. Will an all-clear signal be given?

Answers

21. How do I request services, such as sewer and water, be added at my property?
    

    For more information about receiving water, sewer and other utility services, call 515-278-2344 and ask for utility services.

    There are several factors to consider before services can be provided.

    
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22. I just moved. How do I arrange trash service?
    If you moved into an existing home, trash containers should already be provided.  Your service will be available as soon as you move in.  If you moved into a new (builder's) home, contact the Utility Billing clerk at 515-727-7772 to establish service.
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23. Some of my trash won't fit in the garbage container (either because I have too much, or it's too large). What should I do?
    

    Items that do not fit in a garbage container require a sticker to be affixed to them. Large volumes of garbage, such as instances where there is more garbage or waste than will fit in the standard collection cart, require a $1.00 sticker to be affixed to each bag, box or bundle outside the container. Extra waste with a sticker will be collected curb side on regular pick up times.

    Bulky waste is defined as appliances and other items, which do not contain refrigerant gasses or mercury and other items that do not fit into the collection cart. Typical bulky waste includes tables and chairs, couches, loveseats, mattresses, box springs, carpet (four feet in length and bundled; less than 45 pounds), lawn furniture, and gas grills (without propane tank). Bulky waste requires a $5.00 sticker and can be left at curb side the same day as regular trash collection.

    Stickers for extra garbage, bulky waste and appliances are available at Johnston Hy-Vee & Dahl’s, City Hall and Waste Management, 201 SE 18th Street.

    
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24. What day is my trash pick-up?
    Residents west of NW 86 Street will be collected on Mondays, residents east of NW 86 Street will be collected on Tuesdays. Solid waste must be on the curb by 6:00 a.m.
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25. What is the monthly fee for garbage service?
    The monthly fees are included in your monthly utility services bill.
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26. What is the recycling schedule for my neighborhood?
    Materials to be recycled are picked up every other week on garbage collection day in the City of Johnston. A calendar is located on the green recycling bin.
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27. What payment options are offered for paying my utilty services bill?
    

    The city offers several payment options for your monthly utility services bill. They are:

    • Cash or check payment at utility serivces department, Monday-Friday, 8:00 - 5:00 p.m.
    • Check payment by mail
    • Dropbox - available at west entrance to Johnston City Hall, 24 hours a day.
    • ACH - with your approval, your monthly payment is automatically withdrawn from your checking account.
    • Online credit card payments can be made by accessing the online payment center . A convenience fee is assessed by the credit card company.
    
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28. What should I do with my yard waste?
    The City of Johnston participates in the Metro Waste Authority’s Compost It! program.
    
    • Yard waste will be collected April through November and all waste must be securely tied together in bundles no longer than 48 inches and no more than 18 inches in diameter.
    • Compost It! bags are sold in a package of 5 for $7.50 and should be used for loose yard waste. Residents may also use their own brown paper bags and place a $1.10 Compost It! sticker on each bag. Compost It!
    • Stickers and bags may be purchased at Johnston Dahl's, Hy-Vee, Johnston Ace Hardware, and Johnston City Hall. They are also available at stores in the metro area.
    Residents may chose to participate in the Compost It! Premium Service program. The program enables residents to purchase a 96-gallon wheeled cart to place yard waste on the curb on their regular solid waste collection day.  The program guidelines are as follows:
    • There is a one-time charge of $80 for the use and delivery of a 96-gallon wheeled collection cart.
    • There is an annual fee of $100 paid to the Metro Waste Authority for the weekly collection and disposal of the yard waste placed in the cart.  The annual fee will be collected by April 1 each year.
    
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29. Has my community adopted the guidelines?
    
    [ Back to Top ]
30. How can I get alerts when I am at work or in my house?
    Every home and business should have a NOAA All-Hazards Radio. NOAA Radio is like a smoke detector for severe weather.
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31. What should I do when I hear the sirens?
    Go inside to the lowest level, most-interior room of the structure and tune to NOAA All-Hazards Radio or the local media for more detailed information.
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32. When are the sirens tested?
    The first Saturday of each month at noon.
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33. Why can t I hear the sirens in my house?
    Sirens are an outdoor warning system designed only to alert those who are outside that something dangerous is approaching.
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34. Will an all-clear signal be given?
    The sirens may be sounded multiple times during the threat. There will be no “all clear” signal for the sirens.
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