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FAQ

All FAQs

Questions

1. How can I locate my plat lines?
2. I want to add a fence, deck, accessory building. How do I get a permit?
3. How can I rent Crown Point Community Center?
4. What are the dimensions of the Simpson Barn?
5. Do I have recycling service?
6. How do I get a different sized trash container?
7. How do I get rid of an appliance?
8. I just moved. How do I arrange trash service?
9. Some of my trash won't fit in the garbage container (either because I have too much, or it's too large). What should I do?
10. What day is my trash pick-up?
11. What is the monthly fee for garbage service?
12. What should I do with my yard waste?

Answers

1. How can I locate my plat lines?
   The Community Development Department can provide you with a map.  Maps can be obtained by calling 515-727-7765 or by visiting City Hall at 6221 Merle Hay Road.
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2. I want to add a fence, deck, accessory building. How do I get a permit?
   The Building Permit Technician can be reached buildingdepartment@ci.johnston.ia.us or at 515-727-7778 to obtain a permit and building regulations.
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3. How can I rent Crown Point Community Center?
   Arrangements can be made by calling the Parks Department at 515-278-0822.
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4. What are the dimensions of the Simpson Barn?
   The Simpson Barn is 30' X 60' and is able to hold 240 people in the building.
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5. Do I have recycling service?
   Every household within the City of Johnston has recycling service through the Metro Waste Authority's Curb It! Recycling program Residents west of NW 86 Street will be collected on Mondays, residents east of NW 86 Street will be collected on Tuesdays.
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6. How do I get a different sized trash container?
   If you decide to change the size of your Artistic Waste Services, Inc trash container,there is a $25.00 charge to have a one delivered to your door. There is no charge if you are able to take your container to the Artistic Waste Services, Inc offices at 1817 West Euclid Avenue in Des Moines.
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7. How do I get rid of an appliance?
   A $35 charge is required for the cost of collection and disposal of appliances. Appliances are defined as apparatus containing refrigerant gases, mercury or other regulated substances, which require specialized collection and disposal in accordance with applicable laws and regulations. Items typically considered appliances include refrigerators, air-conditioners, freezers, stoves, washers, dryers, de-humidifiers and dishwashers. Residents will need to schedule a pick up time with Artistic Waste (262-4040) to collect appliances.
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8. I just moved. How do I arrange trash service?
   If you moved into an existing home, trash containers should already be provided.  Your service will be available as soon as you move in.  If you moved into a new (builder's) home, you should contact the Utility Billing clerk at 515-727-7772 to establish service.
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9. Some of my trash won't fit in the garbage container (either because I have too much, or it's too large). What should I do?
   Items that do not fit in a garbage container require a sticker to be affixed to them. Large volumes of garbage, such as instances where there is more garbage or waste than will fit in the standard collection cart, require a $1.00 sticker to be affixed to each bag, box or bundle outside the container. Extra waste with a sticker will be collected curb side on regular pick up times. Bulky waste is defined as appliances and other items, which do not contain refrigerant gasses or mercury and other items that do not fit into the collection cart. Typical bulky waste includes tables and chairs, couches, loveseats, mattresses, box springs, carpet (four feet in length and bundled; less than 45 pounds), lawn furniture, and gas grills (without propane tank). Bulky waste requires a $5.00 sticker and can be left at curb side the same day as regular trash collection. Stickers for extra garbage, bulky waste and appliances are available at Johnston Hy-Vee & Dahl’s, City Hall and Artistic Waste (1817 W. Euclid).
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10. What day is my trash pick-up?
    Residents west of NW 86 Street will be collected on Mondays, residents east of NW 86 Street will be collected on Tuesdays. Solid waste must be on the curb by 6:00 a.m.
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11. What is the monthly fee for garbage service?
    The monthly fee for a 96-gallon wheeled collection cart is $6.88. 64-gallon cart are available for $6.73 per month and 32-gallon cart are $6.26 per month.
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12. What should I do with my yard waste?
    The City will now participate in the Metro Waste Authority’s Compost It! program. Yard waste will be collected April through November and all waste must be securely tied together in bundles no longer than 48 inches and no more than 18 inches in diameter. Compost It! bags are sold in a package of 5 for $7.50 and should be used for loose yard waste. Residents may also use their own brown paper bags and place a $1.00 Compost It! sticker on each bag. Compost It! stickers and bags may be purchased at Johnston Dahl, Hy-Vee, Johnston Ace Hardware, and City Hall. They are also available at stores around the metro area.
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