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Johnston Water - General Info

Basic information for Johnston Water Customers.

  1. We bill water and sewer on a monthly basis.  Your meter is automatically read by a Star Hexagram remote device.  This device runs on a 20-year battery and is not connected to your phone line.  Please note:  Meters are read between the 20th - 23rd days of the month (varies depending on when the weekend falls).
  2. A $20.00 water deposit or a letter of credit from a previous utility is required from all residents.  If you pay your bill on time for 12 consecutive months, your deposit will be applied to your water bill after the 12th consecutive month.  If you are late on any payments during your first 12 months of billing, the deposit will be applied to your final billing and the balance will be returned to you; unless the balance is less than $2.50.
  3. Johnston water bills are taken to the Post Office the final working day of each month.  You should receive a water/sewer/garbage bill on the first day of every month.  The net amount is due on or before the 15th day of the month in which you receive the bill. (If the 15th day of the month falls on a Saturday or Sunday, you may pay the net amount the following Monday.)  After the 15th day of the month, the gross amount listed on the bill is due.  Payments after the 15th day of the month will be determined by date of postmark.
  4. Payments may be made at City Hall Monday through Friday between 8:00 a.m. and 5:00 p.m.  A night deposit drop box is available inside the front door of City Hall anytime, days, nights, weekends, and holidays.  You may also pay your water bill at the Johnston Hy-Vee and Johnston Dahl's grocery stores.
  5. The City of Johnston also offers automatic withdrawal.  For more information or to apply for automatic withdrawal, click here, email, or call 727-7772.