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Billing and Shut Off

IMPORTANT: PLEASE READ BILLING AND SHUT OFF INFORMATION
Johnston's water bills are billed monthly, and if there is a balance on the current bill, the balance amount must be paid before the 15th or the following penalties will occur:

    • If your bill is not paid by the 25th of the month you received the bill, you will be sent a reminder in regular mail notifying you that you have until the 10th of the next month to pay your bill or water service will be disconnected.


    If your bill is not paid by the 5th of the next month, you will be charged a $5.00 delayed payment fee and you will receive a priority mail delivery confirmation letter notifying you that you have until the 10th to pay your bill or water service will be disconnected. If your bill is not paid by the day before the Shut Off Day, you will be charged a $15.00 delayed payment fee and the red tag will be put on your door the day before disconnection happens.


    If your water should be turned off for nonpayment, there will be another $15.00 fee the morning of shut off and this will all need to be paid before your water will be reconnected. Reconnection is done only between the hours of 8:00am and 3:30pm, Monday through Friday. After these hours the reconnection fee is $50.00. Your unpaid balance and the reconnection fee will need to be paid before the service will be restored.

    • If you plan to go on an extended vacation, customers will need to make arrangements with the City to pay in advance the minimum water bill and sewer service availability fee. Please call 727-7772 or stop by the Johnston Water Department for further information. Please bring with you a current meter reading.
    • Written and verbal notification will need to be made when you want to discontinue water service. You will need to schedule an appointment with the Johnston Water Department to read the water meter for the final billing. This reading is taken from the inside water meter only, not the outside remote. An appointment will need to be made so please call the Water Department at 727-7772, and schedule in advance of moving.


    1. If you should have any questions concerning your water/sewer bill or other water/sewer related problems, feel free to call the JOHNSTON WATER DEPARTMENT AT 727-7772, MONDAY THROUGH FRIDAY BETWEEN 8:00am AND 5:00pm. WE NOW HAVE VOICE MAIL FOR YOUR CONVENIENCE. YOU MAY CALL 727-7772 ANY TIME, DAY OR NIGHT, AND LEAVE YOUR MESSAGE.


    You may apply for Direct Withdrawal by filling out an application form to authorize the Johnston Water Department to do the transaction. Please attach a canceled check or voided deposit slip with the form. You will still receive a Johnston Water bill, which will be your clue to please read your water meter and call that reading into the Johnston Water Department. If you call after 5:00 p.m. choose option 3. That will put you into our voicemail. This will instruct you to leave your name, address, account number, phone number and the meter reading or readings. Please speak clearly and repeat the numbers. We will get the message the next day and put the information into the computer. We have applications at the City Hall; you may stop in or call to have an application mailed to you.

    If you plan to go on Winter Vacation or be gone for an extended period, please notify the Johnston Water Department to make arrangements for your billing.

    As stated before you will still be getting a water bill in the mail, so if you should notice any problems with the bill, we would appreciate a call before the 8th of the month so this problem can be corrected before the transaction goes to the bank.

    If you should have any questions concerning Direct Withdrawal, please call Marci at 727-7772.