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Automated Payment with ACH

Make bill paying easy and convenient by registering for the automated clearing house (ACH) payment option for water customers. Once a completed ACH form has been received, bill payments are automatically made from the customer's checking account.

To register, complete the ACH form and return to the billing department, located at Johnston City Hall. On the second billing cycle after an ACH is established, the customer's checking account will be debited for the entire billed amount on the 15th of each month. If the 15th falls on a weekend, the payment will be debited on the first business day following the 15th.  Call 515-727-7772 or e mail for more information.

A reminder for customers who use online bill payment services

Customers should remember that online bill payment methods are between the customer and their financial institution. After a customer requests an online bill payment, the financial institution prints and mails a check to the City of Johnston. When using an online bill payment method, allow adequate time for the payment to reach the city and be recorded to the account.