Utility Payment Options and Billing

Each month, Johnston residents receive a utility bill that contains billing for water, sewer, garbage, recycling, and a stormwater fee. As a resident, you have several options to pay your bill (see payment options below). 

If a bill is unpaid on the 16th of the month, a delayed payment fee of $1.50 is added for residential customers, and the first reminder notice is sent to the resident. If the bill remains unpaid after the first notice, a disconnect notice is sent around the 23rd of the month, reminding the resident to pay their bill.

If a bill remains unpaid after these notices, a service termination warning is delivered to the premises stating the water will be shut off within 48-hours. The customer is also charged a $35 fee for this notice.

As a reminder, residents will also receive an automated notification phone call from (515) 727-7772, 48-hours before termination. Upon this termination warning, if the bill remains unpaid, the water is shut off (around the 3rd of the month), and an additional $35 fee is added.

Payment Options

  • Automatic Withdrawal: Fill out the form (PDF) to initiate debit entries to your checking account. For questions, please call City Hall at (515) 278-2344.
  • Drop-boxAvailable 24/7, outside the front door of Johnston City Hall
  • In-person: At Johnston City Hall, Monday through Friday between 8:00 a.m. to 5:00 p.m.
  • Pay stations: Payment can be made at the Johnston Hy-Vee grocery store. Please do not drop-off a late payment or shut-off payment.
  • Online: Customers have two online payment options. 
    1. Account Management: Create an online utility billing account through Account Management allowing you to make payments, view transaction history, submit service requests, and more. 
    2. QuickPay: Choose the new Quick Pay tool and pay online without creating an online account. Customers will, however, need to have their account number to pay with Quick Pay. 
  • Phone Payment: Pay by calling toll-free at (833) 259-4019

Billing Options

  • eBill: Receive your bill electronically. To enroll, fill out an eBill application and return the completed form to City Hall or email it to Marci Santi. Enrolling in eBill will cancel your paper bill and you will only receive the eBill. If your application is received at least one week prior to your next billing date, your bill will be emailed.
  • Mailed: Receive your bill by the first of the month via the United States Postal Service.

Click here (PDF) to read current utility rates.

Water / Sewer Service

To begin water/sewer service:
  1. Visit Johnston City Hall, 6221 Merle Hay Road during the hours of 8 a.m. to 5 p.m.
  2. A $75 water deposit or a letter of credit from a previous utility is required from all residents.
  3. If your bill is paid on time for 12 consecutive months, the deposit will be applied to your water account after the 12th consecutive month. If you are late on any payments during your first 12 months of billing, the deposit will be applied to your final bill (when you leave your residence) and the balance will be returned to you, unless the balance is less than $2.50.

Meter Reading & Billing

  • Each month the water meter is automatically read by a Star Hexagram remote device, which produces a radio signal to transmit the meter reading recording your water usage.
  • Meters are read between the 20th - 23rd days of the month, which may vary depending on when the weekend occurs.
  • Most customers receive their utility services bill including water, sewer, stormwater, garbage and recycling on the first day of the month.
  • Payment is is due on or before the 15th day of the month in which you receive the bill. If the 15th day of the month falls on a Saturday or Sunday, payment can be made on the following Monday.
  • Payments received after the 15th day of the month, are considered late and a delayed payment fee will be applied.
  • Utilities are billed on a monthly basis.
  • Water bills are taken to the United States Post Office on the final working day of each month.