COVID-19 (Coronavirus) Information

The health and wellness of the City of Johnston residents and employees is a top priority. At this time, City operations will continue with modifications as City office buildings are closed. The City continues to monitor the COVID-19 outbreak and will follow guidance from the Polk County Health Department


On Wednesday, March 18, 2020, Mayor Paula Dierenfeld declared a state of emergency proclamation. View the press release and proclamation here (PDF)


Closed to public access, suspending face-to-face and in-person payment transactions for the protection of residents and City staff. 

Please consider calling 515-278-2344 or emailing City employees. Visit for contact information.  


Payments can be made by:
  • Dropping off payment in the drop box just inside the main doors of City Hall. While we will accept cash payments, we will not be able to give change due to the closure. 
  • Online
  • Automatic Withdrawal
  • Phone by calling 833-259-4019
The library is closed to public access through Thursday, April 30. Visit for online programs and services. 


Electronic permits being accepted
  • Building permits
  • Trade permits
  • Rental housing registrations
Permit forms are available at, and can be emailed to Building inspections are continuing as normal and can be scheduled by calling 515-727-7778.

Temporary suspension of rental housing inspections but will continue to register/renew rental housing registrations. Visit for more information.


Questions, please call 515-727-8091
  • Parks and trails remain open for use, but residents and visitors are encouraged to practice social distancing. Social distancing is not gathering is groups of more than 10 people and staying six-feet apart. 
  • All City public playground equipment is closed until further notice.
  • All Parks & Recreation facility rentals, including Crown Point Community Center, Simpson Barn and Park shelters are canceled through April 30.
  • The loading assistance of wood chips at Terra Park has been suspended until further notice.
  • The seasonal opening of public restrooms in parks will be delayed.


We remain open, but encourage residents to call 515-278-2345 or email before visiting the station.

Temporary suspension of programs until further notice.
  • Fingerprinting
  • Car seat installations
  • Community educational programming
  • Solicitor permits


Calls for service continue, including house calls; however, response modifications have changed to minimize exposure to personnel. 
  • The engine and trucks will stage away from medical calls but will be close if needed. Only two ambulance personnel will go into the residence or apartment, and one will stand at the doorway to minimize possible exposure.
  • Personnel will wear masks on all calls.
  • Upon arrival at the scene, personnel will ask questions initially from a distance.
  • If patients exhibit symptoms or meet specific criteria, they will be asked to put on a surgical mask to prevent transmissions.
Temporary suspension of programs until further notice.
  • Station tours
  • Public speaking engagements
  • Ride-a longs
  • Educational programming events
  • Installation and checking smoke and carbon monoxide alarms on medical runs until recommendations from the Iowa Public Health Department. 
  • Calls to change batteries in carbon monoxide and smoke alarms. 
  • Should a resident have an alarm that doesn't turn off, we will attempt to troubleshoot the issue over the phone. If this cannot be done, we will assess the situation and send out a crew with protective equipment to address the situation. This will be dependent upon crew availability. 


Questions, please call 515-278-0822. During this time, Johnston Public Works will be deploying staff and resources to focus first on the continuation of the essential services we provide to our community and customers. Non-urgent response/services will follow as staffing and efforts to minimize exposure allow.

Encourage to be submitted electronically by emailing, Lori Mason
Should you need to drop of a permit, license or other information to the Public Works Department during regular business hours (7:30 a.m. - 4:00 p.m.), we encourage you to utilize the drop box, located just inside the facility at 6400 NW Beaver Drive, or the drop box located at City Hall.  

Water Division
Water meter and meter transmitting unit replacements have been temporarily suspended. Estimates will be provided until further notice. 


The public meetings will take place online during the COVID-19 pandemic. Please visit agendas and minutes for more information.
The Polk County Senior lunch site and senior activities at the Crown Point Community Center in Johnston remain closed. Johnston Seniors are welcome to order a to-go lunch from the Grimes Community Center, located at 410 SE Main Street in Grimes. Lunch is available for PICK-UP ONLY at the Grimes Community Center from 11:00 a.m. to Noon. Reservations are required by 1:00 p.m. one-day in advance for the next day’s meal. Residents are urged to please call 515-986-5747 to reserve a lunch, which can be picked up at the North Entrance to the building.


The Johnston Food Pantry will be distributing food from the parking lot. Admission to the stores will be restricted, but staff will take orders, prepare the food packages and bring them outside for customers. The hours of operation may vary. Customers may also call ahead at 515-868-1357 to place their orders.

As always, it is import to practice healthy habits

  • Wash your hands for at least 20 seconds, or as long as it takes you to sing Happy Birthday or the ABCs twice
  • When unable to wash your hands, use an alcohol-based sanitizer with at least 60% alcohol
  • Avoid touching your eyes, nose, or mouth
  • Avoid contact with people who are sick
  • Stay home while you are sick and avoid close contact with others


  • Cover your mouth/nose with a tissue or sleeve when coughing or sneezing
  • Clean and disinfect frequently touched objects and surfaces
  • Stay home and do not go out in public when you are sick
  • Avoid medical settings unless necessary
  • Give six-feet of space from others
  • Avoid shaking someone’s hand
  • Practice excellent personal hygiene habits
  • Work in ways that minimize close contact with people
  • Encourage telecommuting

The Iowa Department of Public Health is updating the number of Iowans being monitored and tested for COVID-19 each day, Monday through Friday. Visit their website for COVID-19 numbers:

For updated information and resources, please visit the links below.